Warranty and Returns Policy

RETURNS POLICY FOR PRODUCTS PURCHASED ONLINE OR INSTORE

 

Exchanges and refunds on OzLED products may be made in-store within 14 days from your date of purchase.

Exchanges, Warranty Assessments and Returns for all OzLED products must be done at our physical location listed below. To exchange an OzLED product visit us in our Brendale store or return via post.

OzLED Online Returns 
218 Leichs Road
Brendale QLD 4500 
Australia 

 

WARRANTY ASSESSMENTS & RETURNS

If you believe that your product is faulty and eligible for a warranty, You must return the goods to OzLED for assessment. OzLED will not supply any goods until a Warranty Assessment is completed and approved. OzLED will dispatch no goods under “good will” or without payment attached.

What if I can’t go without the product?

  • If you are in the position where you still require the product (Such as a LED Tail Light where removing the light will mean you can't drive the vehicle). You have the option of purchasing a replacement unit and then returning the faulty product for assessment. Should the returned product be approved under warranty we will only then refund the cost of the replacement unit.

 

IMPORTANT NOTES

OzLED will only accept product returns under the following circumstances:

  • If the product is faulty and needs assessment.
  • A customer would like to exchange their product for another.
  • Or, when approved by an OzLED Team Member.

 

OzLED reserves the right to assess the condition and age of all returned products.

  • This may result in the products not being accepted for return, repair, refund, credit note or exchange.
  • Where possible products must be in the new and original condition as purchased, with all labels/tickets attached. (Not applicable for warranty assessments).
  • Tax Invoices must be provided as proof of purchase for all returns, no exceptions.
  • Please choose carefully as we do not refund, exchange or give store credit if you simply change your mind or misunderstand a product listing unless they are faulty, wrongly described or do not do what they are supposed to do.

If one product is returned that was part of a '2 for' or “multiple product sale” or any other online special deal, the product will be credited at the discounted price or at the percentage price as calculated by OzLED which was paid and not the full price.

Please note customers are responsible for any and all costs of postage for all returns, with the exception of faulty products. If your product is faulty, please contact our Customer Care team to arrange a return in this instance.

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