RETURNS POLICY FOR PRODUCTS PURCHASED ONLINE OR INSTORE
Exchanges and refunds on OzLED products may be made in-store within 14 days from your date of purchase.
Exchanges, Warranty Assessments and Returns for all OzLED products must be done at our physical location listed below. To exchange an OzLED product visit us in our Brendale store or return via post.
OzLED Online Returns
218 Leichs Road
Brendale QLD 4500
WARRANTY ASSESSMENTS & RETURNS
If you believe that your product is faulty and eligible for a warranty, You must return the goods to OzLED for assessment. OzLED will not supply any goods until a Warranty Assessment is completed and approved. OzLED will dispatch no goods under “good will” or without payment attached.
What if I can’t go without the product?
OzLED will only accept product returns under the following circumstances:
OzLED reserves the right to assess the condition and age of all returned products.
If one product is returned that was part of a '2 for' or “multiple product sale” or any other online special deal, the product will be credited at the discounted price or at the percentage price as calculated by OzLED which was paid and not the full price.
Please note customers are responsible for any and all costs of postage for all returns, with the exception of faulty products. If your product is faulty, please contact our Customer Care team to arrange a return in this instance.
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