Returns Policy

Returns Policy for Products Purchased Online

 

Please choose carefully as we do not refund, exchange or give a store credit if you simply change your mind on sale product unless they are faulty, wrongly described or do not do what they are supposed to do.

 

Thank you for shopping at Ozled online, we hope you love your purchase. However, if you're not 100% happy simply follow the process on how to return or exchange the Ozled product(s) you bought online. 

Exchanges and refunds on Ozled products may be made in store within 14 days from your date of purchase.

Exchanges for Ozled products cannot be made via the online store. To exchange a Ozled product visit us in our Brendale store or product can be returned via post or to our store.

 

Only Credits, not exchanges or refunds, will be given to products sent to the below address within 14 days of purchase

OzLED Online Returns 
218 Leichs Road
Brendale QLD 4500 
Australia 

 

All eligible returns require: 

Ozled will only accept the return of product in certain circumstances.
Ozled reserves the right to assess the condition and age of all returned products.
This may result in the products not being accepted for return, repair, refund, credit note or exchange.
Products must be in new and original condition as purchased, with all labels/tickets attached.
Tax Invoice must be provided as proof of purchase.
The products are returned within 14 days of the date shown on the tax invoice.

If one product is returned that was part of a '2 for' or 'Spend & Save' or any other online special deal, the product will be credited at the discounted price or as the percentage price as calculated by Ozled which was paid and not the original full price.

Please note customers are responsible for any and all costs of postage for all returns, with the exception of faulty products. If your product is faulty, please contact our Customer Care team to arrange a return in this instance.